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-or- How To Lose Your Phone Service Using Qwest's Online Bill Payment |
In mid December, I used QWorst's web site to pay my November bill using my mileage credit card. | |
The day after I left on vacation, my QWest bills arrived - one was my normal bill (which I would pay this week as I normally do), and the other was an envelope that looked exactly the same, but turned out to have a disconnect notice in it. | |
Naturally, since it wasn't yet bill paying time, I had not looked into the envelopes when sorting the huge stacks vacation mail. I just put them in the pile. BIG MISTAKE. QWest doesn't give you any slack! | |
When I checked tonight, the December payment didn't show up on my credit card payment. Apparently, QWorst had Lost My Payment! | |
But, QWorst is *supposed* to notify you by phone before they cut you off. The first person to answer the phone mumbled "It looks like they didn't follow procedure" - and then said (more clearly) that they had tried to notify me at 1PM. A Likely story: my caller ID shows one "Out Of Area" at 2PM... I don't think that was their call - it was at the wrong time, and why would QWest hide their own caller ID on such an important notification? For that matter, why didn't they leave a message? A lot of people screen their calls with an answering machine, after all! | |
Apparently they lied to me about the 1PM call! | |
Then, without warning, only 4 hours after they *claim* to have tried to notify me, all of my telephones were cut off. This is after 29 years of paying their bill every month. | |
So, I had to give their representative (who was, of course, treating me like a dead-beat) my credit card number to get my service back... | |
But it may take 24 hours! | |
So now, I will file a complaint with the Arizona Corporation Commission. Because of the lousy quality of telephone service I have had from QWorst, I already have the phone number in my Palm Pilot; this is nothing new - just a complaint about having had my phone line yanked rather than one about their normal crummy telephone lines. | |
And, of course, they will no doubt file some sort of nasty with the credit reporting agencies, so I will have to dispute all of those. | |
If they weren't a monopoly, they would have gone out of business long ago because of how they treat their customers! |
Google will now return 37,801 pages which contain the words "qwest sucks!"